This Refund & Cancellation Policy applies to travel services booked through Pralaya Vacation. Cancellation and refund conditions may vary depending on the service provider and the specific booking terms.
1. General Cancellation Policy
Cancellation and refund eligibility depends on the type of service booked, the cancellation date, the applicable service provider's terms and the specific conditions communicated to the customer at the time of booking.
Different travel services may have different cancellation and refund conditions.
Tour Packages
Subject to package-specific cancellation conditions.
Hotel Reservations
Subject to the hotel's applicable cancellation policy.
Flight Bookings
Subject to airline fare rules and cancellation charges.
Vehicle Rentals
Subject to vehicle supplier and rental conditions.
Visa Assistance
Government and processing fees may be non-refundable.
Cruise Bookings
Subject to the cruise operator's cancellation terms.
2. Tour Package Cancellation
Tour package cancellation charges may vary depending on the destination, travel season, hotel, transport provider, activities, supplier conditions and the number of days remaining before departure.
| Cancellation Period | General Cancellation Terms |
|---|---|
| More than 30 days before departure | Administrative or applicable processing charges may apply. |
| 15–30 days before departure | Cancellation charges may apply according to the package terms. |
| 7–14 days before departure | Higher cancellation charges may apply. |
| Less than 7 days before departure | The booking may be partially or completely non-refundable. |
| No-show | Generally non-refundable, subject to supplier terms. |
The above information is a general guideline. The actual cancellation charge applicable to your booking may differ. The cancellation terms provided in your booking confirmation will prevail.
3. Hotel Booking Cancellation
Hotel reservations are subject to the cancellation policy of the respective hotel or accommodation provider.
- Some bookings may be fully refundable if cancelled within the permitted cancellation period.
- Some bookings may attract partial cancellation charges.
- Non-refundable hotel rates are generally not eligible for a refund.
- No-show bookings may result in the entire booking amount being forfeited.
Any cancellation charges imposed by the hotel or accommodation provider may be deducted from the refundable amount.
4. Flight Booking Cancellation
Flight tickets are subject to the fare rules and cancellation policies of the respective airline.
Where a flight cancellation is permitted, the refund may be processed after deduction of applicable:
- Airline cancellation charges
- Airline administrative charges
- Non-refundable taxes or components
- Applicable service or processing charges
Pralaya Vacation does not control airline cancellation, schedule-change or refund decisions.
If an airline cancels or significantly changes a flight, any refund or alternative arrangement will be handled according to the airline's applicable rules.
5. Vehicle Rental Cancellation
Vehicle rental bookings are subject to the terms applicable to the selected vehicle and rental service provider.
Cancellation charges may depend on:
- Date and time of cancellation
- Vehicle category
- Rental duration
- Pickup location
- Supplier conditions
- Advance payment terms
Any amount specifically identified as non-refundable at the time of booking will not normally be eligible for refund.
6. Visa Assistance
Fees paid for visa assistance, documentation support, consultation or application processing may become non-refundable once the service or processing has commenced.
Visa approval is solely determined by the relevant embassy, consulate, immigration authority or government department.
Pralaya Vacation does not guarantee visa approval and is not responsible for visa rejection, delays, additional documentation requirements or decisions made by the relevant authority.
Government fees, embassy fees, appointment fees and other third-party charges may be non-refundable.
7. Cruise Booking Cancellation
Cruise bookings are subject to the cancellation and refund rules of the respective cruise operator.
Any refund will be processed after applying the cruise operator's applicable cancellation charges and conditions.
Certain cruise fares may be partially refundable or completely non-refundable.
8. Non-Refundable Bookings
Certain services may be specifically marked as Non-Refundable.
- Promotional tour packages
- Special discounted fares
- Non-refundable hotel rates
- Certain airline tickets
- Special vehicle booking rates
- Cruise promotional fares
- Third-party service fees
- Government and embassy fees
Customers should carefully review the booking conditions before making payment.
9. Cancellation by Pralaya Vacation
In exceptional circumstances, Pralaya Vacation may need to cancel or modify a service due to circumstances beyond our reasonable control.
- Natural disasters
- Severe weather conditions
- Government restrictions
- Political unrest
- Strikes
- Transportation disruptions
- Supplier cancellation
- Airline or hotel operational issues
- Force majeure events
In such circumstances, we will make reasonable efforts to provide an alternative arrangement or process any refund available from the applicable service provider.
10. Customer-Initiated Changes
Requests to change travel dates, passenger details, hotels, vehicles, destinations or other travel arrangements may result in additional charges.
All changes are subject to availability and the terms of the relevant service provider.
Any fare or service-price difference must be paid by the customer before the revised booking is confirmed.
11. Refund Processing
Once a refund has been approved, Pralaya Vacation will initiate the refund process after receiving or confirming the applicable refundable amount from the relevant service provider, where applicable.
Refunds will normally be made to the original payment method used for the booking.
Processing time may vary depending on:
- Bank or payment gateway processing
- Airline refund processing
- Hotel refund processing
- Third-party supplier processing
- Payment method
- International banking procedures
Pralaya Vacation cannot guarantee a specific bank or payment-provider processing time.
12. Payment Gateway & Transaction Charges
Where applicable, payment gateway charges, transaction fees, convenience fees, service charges or other non-refundable processing fees may be deducted from the refund amount.
13. Duplicate or Incorrect Payments
If a customer accidentally makes a duplicate payment for the same booking, the customer should contact Pralaya Vacation as soon as possible.
After verification, the eligible duplicate amount may be refunded after deduction of applicable transaction or processing charges.
14. No-Show Policy
If a customer fails to report for a confirmed service without prior cancellation, the booking may be treated as a No-Show.
No-show bookings may be completely non-refundable, depending on the terms of the relevant service provider.
15. Refund Request Procedure
To request a cancellation or refund, customers should contact Pralaya Vacation using the contact information provided below.
The request should include:
- Customer name
- Booking/reference number
- Contact number
- Email address
- Service booked
- Travel date
- Reason for cancellation
- Payment details, where required
A cancellation request will be considered received only after it has been acknowledged by Pralaya Vacation.
16. Refund Eligibility
Submitting a cancellation request does not automatically guarantee a refund.
Refund eligibility will be determined based on:
- The applicable booking terms.
- The cancellation date and time.
- The applicable supplier policy.
- The amount actually refundable by the supplier.
- Applicable service, transaction or cancellation charges.
17. Force Majeure
Pralaya Vacation shall not be liable for failure, delay, cancellation or modification of travel services caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, pandemics, government actions, war, civil unrest, strikes, transportation disruptions or other force majeure events.
In such situations, we will assist customers in obtaining any refund, credit, rescheduling or alternative arrangement available from the relevant service provider.
18. Important Customer Notice
Customers are advised to carefully review all booking terms, cancellation conditions, inclusions, exclusions and refund conditions before making payment.
Where a specific booking confirmation contains cancellation or refund terms that differ from this general policy, the specific terms communicated with that booking will prevail.
19. Contact Us
Pralaya Vacation
For cancellation, refund or booking-related assistance, please contact our team.
20. Policy Updates
Pralaya Vacation reserves the right to modify or update this Refund & Cancellation Policy when necessary.
Any updated policy will be published on this website with the revised effective date.
Last Updated: 15 September 2026